Making a Doctor’s Appointment

To schedule an appointment, please call our local clinic and have your chart number ready. (My Health Online patients can also request an appointment online.)

Call early in the day if you would like a same-day appointment, and we will be better able to meet your needs.

Request an appointment for early in the day. Our greatest demand for urgent appointments tends to come later in the day. If you can schedule non-urgent appointments for the morning or early afternoon, it will be easier for us to accommodate you.

Routine physical examinations as well as chronic medical problems and follow-up care should be scheduled in advance. If you are unable to keep your appointment, please notify the office at least 24 hours before the appointment time to re-schedule and to allow other patients to use the time. After hours, you will be transferred to our “cancellation line” to leave a message.

For Your Visit

We are committed to offering you an appointment with your personal physician on the day of your choice whenever possible. There are several ways you can help us meet your appointment needs:

  • New patients should arrive 30 minutes prior to their first scheduled appointment in order to allow time for our staff to obtain necessary personal and insurance information. Please bring your health insurance card with you for every visit.
  • Inform the registration staff of changes in name, address, phone number or insurance.
  • Please be on time for your appointment.
  • Have a clear goal in mind about what you would like and be sure to let your doctor know at the beginning of your visit.
  • Prioritize your concerns— unfortunately, not all issues can be fully addressed in one visit. We are happy to arrange follow-up visits for you if necessary.
  • Bring current medications to each visit.Please bring all medications you take to each appointment, or bring a list of their names, doses and how often you take them. This includes prescription, over-the-counter and alternative or complementary medicines, herbs and supplements.

Telephone Assistance

When calling your doctor’s office, please have your chart number or the chart number of the person you are calling about. Always give us your name, the name of the family member you are calling about, and as much information about the problem as possible.

For instance, knowing your sick child’s temperature is helpful. Your doctor or assistant will return your call between patients or at the end of the day. Our doctors will not treat new problems over the telephone. It is helpful to have pencil, paper and your pharmacy’s telephone number ready when calling.

Telephone calls should be for brief and routine medical questions only. For more complicated or chronic medical problems, please make an office appointment.

Medication refills can be telephoned directly to your pharmacist at least three days before you need your prescriptions refilled.

Physicals

We strongly recommend regular preventive visits with your physician to help keep you healthy. Patients frequently ask how often they should have a physical. Physicals serve you best when they are done according to well-established guidelines and at certain age intervals. Please check our Preventive Care Guidelines to determine when you should have your next complete exam.

Referral to Specialists

For most medical problems you should see your family medicine provider first. If the problem requires treatment from a specialist, your primary care provider will make the referral and help to arrange your appointment if necessary.

Urgent Needs

A family medicine physician is always on call, but please reserve your calls for emergencies. Clinic operators can reach the on-call physician 24 hours a day. Unless the problem is life threatening, please call us before going to an emergency room or another health care facility.

For life-threatening emergencies, call 9-1-1